Home emergency cover - pricing explained.

This page breaks down exactly how our costs work, so you know what you’re paying for and why. We believe in clear, upfront pricing with no hidden fees, helping you find the right level of cover at the best value, whether you're coming to your renewal with us, or looking to take out a plan with us for the first time.

Looking at taking out a plan with us?

When you first take out a home emergency cover product, you'll pay an introductory price. It may also include factors such as:

  • Where you live

  • Your claims history

  • The age of your boiler (the older your system, the more likely it is to break down)

  • The excess chosen

  • Insurance Premium Tax*

  • How you choose to pay for your policy (by paying monthly, there will be an additional APR charge)^

Looking for more information on your renewal price?

There are many reasons why the cost of your home emergency cover may have changed at renewal. Your premium is based on several factors, including:

  • Introductory discount coming to an end (this is only available to new customers)

  • Any claims you have made in the policy year

  • Inflation

  • Age of your boiler

  • Changes to Insurance Premium Tax (IPT)*

  • Making a change to your policy; by changing your excess or level of cover, the price you pay both now and at renewal will be affected, i.e., if you change your excess to be higher, your premium will come down whereas if you add electrics tp your boiler and heating plan, your premium will go up

  • How you choose to pay for your policy (by paying monthly, there will be an additional APR charge)^

*Insurance Premium Tax (IPT) is a government tax on various types of insurance policy including car, home, and travel, which every insurance provider has to charge. Government changes to IPT could unavoidably increase your quote.

^ Annual Percentage Rate (APR) is the official rate used to help you understand the cost of borrowing from a particular lender. All lenders have to let you know what their APR is before you sign any credit agreements. APR is expressed as a percentage of the amount you've borrowed.