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Terms and Conditions

We’re currently offering up to £25 Amazon.co.uk Gift Card* to all new customers!

Please make sure you’ve read our terms and conditions below:

  1. Gift card offer for new customers only (defined as those who have not held a Home Emergency or Appliance policy with Home Emergency Assist within the last 24 months). Offer expires 14.09.2021
  2. Gift card value depends on number of appliances insured:
    No. of Appliances covered Amazon.co.uk Gift Card value
    1 £0
    2+ £25
  3. No claims can be made in the first 30 days. Conditions, exclusions and cancellation charges may apply.
  4. Plan must be live for 120 days and not in arrears for the gift card to be issued.
  5. If you switch to a different product within your qualifying period, we’ll amend the value of the gift card to reflect your new product choice.
  6. A valid email address is to be provided during sign up. If the email address provided is invalid, Home Emergency Assist cannot be held responsible.
  7. The Amazon.co.uk Gift Card will be emailed to you automatically within 150 days of the plan start date (a valid email address is required during sign up).
  8. This offer cannot be used in conjunction with any other offer or aggregator/cashback websites.
  9. *Amazon.co.uk Gift Card Terms, Conditions and Restrictions apply. See: www.amazon.co.uk/gc-legal.
  10. Available when buying Appliance Cover for two or more appliances only.
  11. We reserve the right to withdraw the offer at any time.
  12. All ‘was’ and ‘from’ prices quoted on Appliance Cover based on £50 call out fee. APR not included.
  13. This policy is not endorsed by the manufacturer.

Find cheaper like-for-like Home Emergency Cover elsewhere within 30 days of your purchase with us, and we’ll match the price and refund the difference!

  • Comparable insurance cover elements are:
    – Cover Limit
    – Claim Limit
    – Excesses
    – Heads of Cover (cover type, e.g. Boiler & Heating)
    – Similar Significant Exclusions
    – Waiting Period
  • Does not include negotiated, introductory or special prices from competitors
  • Can be used on both new business and renewals
  • To complete a price match, evidence must be provided to show the cover elements on the cheaper insurance cover are equal to or greater than that provided by Home Emergency Assist.

We’ve partnered up with Heatable, who offer great boilers at great prices, to offer you a fantastic £100 discount when you buy any boiler through the heatable.co.uk website.

  • £100 discount available for all customers who purchase a new boiler through heatable, going through the link on our heatable.co.uk webpage, and use the discount code ‘HOME100’
  • The discount code must be entered into the ‘Got a discount code?’ field on the payment options page and applied for the discount to be deducted from the order
  • Discount applied at point of purchase with heatable.co.uk
  • Offer available for purchases of all boiler packages on the heatable.co.uk website
  • If you cancel your order and paid in full, you will be refunded any money paid less the voucher value
  • If you cancel your order and opted to pay by finance. your finance application will be cancelled and no money will be returned
  • Unless stated, discounts cannot be combined and only one offer can be applied to any order on heatable.co.uk
  • No cash alternative to this offer
  • We reserve the right to withdraw this offer at any time