If your appliance is less than 5 years old and can’t be repaired, we’ll replace it with one of a similar type and spec, so you’re back up and running in no time.

If your appliance is between 5-10 years old, we’ll still give you a helping hand by making a contribution towards a replacement. The amount we cover depends on the age of your appliance:

Here’s how it works - quick, simple, and stress-free:

1. Call us - or fill out our online form - within 48hrs of the problem starting (after this, it wouldn’t be considered an emergency, and wouldn’t be covered).

2. We’ll arrange for an engineer to visit quickly, during our normal working hours (9am - 5pm, Monday to Friday, excluding bank holidays).

3. Once everything’s sorted, you’ll just need to sign to confirm you’re happy with the work, and we’ll take care of the bill directly with the engineer (within your cover limits).

You’ll find everything you need - including contact details on our claims page.

A quick heads-up - there’s an extra £50 excess to pay if:

• you make a claim in the first 90 days of your cover

• the appliance you’re claiming for is over 6 years old

When you take out cover with us, you can choose the excess that suits you best. In general, the higher the excess you pick, the lower your monthly cost will be.

The two options are £0, and £50.

A quick heads-up - there’s an extra £50 excess to pay if:

• you make a claim in the first 90 days of your cover

• the appliance you’re claiming for is over 6 years old

You’ll have unlimited call-outs, up to the value of your appliance(s) you’ve chosen to protect. Just keep in mind you can’t claim for more than the value you’ve declared for each appliance.

Want the full details? You can check out exactly what’s included (and what’s not) in your policy book.

Yes - we’ll need to see proof of purchase for the appliance(s) you’ve chosen to cover. Without it, we won’t be able to process your claim.

• American fridge freezer

• Cooker

• Cooker hood

• Dishwasher

• Extractor fan

• Freestanding cooker

• Freezer

• Fridge/freezer

• Fridge

• Hob

• Microwave

• Oven

• Range cooker

• Tumble dryer

• Warming drawer

• Wine cooler