Register your boiler and/or appliances with us to ensure you're covered

When you take out home emergency insurance with us, and include cover for your boiler and central heating (or a boiler service), you will need to register your boiler with us. You can do this after you purchase your insurance with us, on the final page of our purchasing journey. You can also visit the 'Register Your' section on our website.

You won’t be able to make a claim until any boiler on your plan is registered, so make sure you do this as soon as possible once you’ve taken out a plan.

• Boiler cover doesn’t start until 14 days after registration

It’ll only take a few minutes and ensures that your records are up to date in the event of a home emergency breakdown.

Registering your boiler

To register your boiler, all we need is your:

• Full name

• Policy reference

• Age of your boiler

• Boiler make

• Boiler model

• Date it was last serviced

• Fuel type (gas, oil or LPG)

• Whether it currently has any faults

How to find out your boiler’s age

You can find out how old your boiler is by visiting the boiler database and filling in the make and model of your boiler. You’ll then see the dates that the manufacture of your model started and finished.

If you’re not sure about the make and model of your boiler, you should be able to find the serial number on a visible sticker and if you pull down the front panel at the bottom of the boiler, there’ll usually be a bar code underneath.

On some older models of boiler, the serial number will usually be either on the inside front panel or on top of the boiler itself. You can then type the serial number into Google to find the make and model of your boiler.

Registering your appliance(s)

Please note, if you take out an appliance policy with us today (or have taken out an appliance policy since September 2023, this will have been done automatically for you), but it's important you check your policy documents to make sure we have all the information needed should you need to make a claim.

• Appliance cover doesn’t start until 28 days after registration

To register your appliance(s), we’ll need:

• Full name

• Phone number

• Email address

• Postcode

• How many appliances you’ve chosen to insure

• Appliance type, make and model

• Month/year of purchase (if you don’t remember the exact month, please put January)

If you have the manufacturer’s instruction booklet, you should find the make and model of your appliance. However, if you’ve misplaced it or no longer have it available, you should still be able to find the information you need to register your appliance.

Want to protect your appliances with insurance for mechanical and electrical breakdown plus accidental damage? Cover everything from washing machines, to ovens, air fryers and smart tech. Get a quick, free quote online to keep life running smoothly. Or explore our full range of plans, including boiler and heating, plumbing and drainage, or complete home emergency cover for total peace of mind.