When you take out Home Emergency Insurance or Appliance Cover with Home Emergency Assist, it’s important to ensure you’ve registered your boiler and/or kitchen appliances.
You won’t be able to make a claim until they’re registered, so make sure you do this as soon as possible once you’ve taken out a plan.
- Appliance cover doesn’t start until 28 days after registration
- Boiler cover doesn’t start until 14 days after registration
It’ll only take a few minutes and ensures that your records are up to date in the event of a home emergency or appliance breakdown.
Information we need for registering your boiler
To register your boiler, all we need is your:
- Full name
- Policy reference
- Age of your boiler
- Boiler make
- Boiler model
- Date it was last serviced
- Fuel type (gas, oil or LPG)
- Whether it currently has any faults
Information we need for registering your appliance(s)
To register your appliance(s), we’ll need:
- Full name
- Phone number
- Email address
- How many appliances you’ve chosen to insure
- Appliance type, make and model
- Month/year of purchase (if you don’t remember the exact month, please put January)
If you have the manufacturer’s instruction booklet, you should find the make and model of your appliance. However, if you’ve misplaced it or no longer have it available, you should still be able to find the information you need to register your appliance. Read our guides below:
How to find out your boiler’s age
You can find out how old your boiler is by visiting the boiler database and filling in the make and model of your boiler. You’ll then see the dates that the manufacture of your model started and finished.
If you’re not sure about the make and model of your boiler, you should be able to find the serial number on a visible sticker and if you pull down the front panel at the bottom of the boiler, there’ll usually be a bar code underneath.
On some older models of boiler, the serial number will usually be either on the inside front panel or on top of the boiler itself. You can then type the serial number into Google to find the make and model of your boiler.