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Posted on 28 June 2021

Registering Your Boiler And/Or Appliances

When you take out Home Emergency Insurance or Appliance Cover with Home Emergency Assist, it’s important to ensure you’ve registered your boiler and/or kitchen appliances.

You won’t be able to make a claim until they’re registered, so make sure you do this as soon as possible once you’ve taken out a plan.

  • Appliance cover doesn’t start until 28 days after registration
  • Boiler cover doesn’t start until 14 days after registration

 

It’ll only take a few minutes and ensures that your records are up to date in the event of a home emergency or appliance breakdown.

Information we need for registering your boiler

To register your boiler, all we need is your:

  • Full name
  • Policy reference
  • Age of your boiler
  • Boiler make
  • Boiler model
  • Date it was last serviced
  • Fuel type (gas, oil or LPG)
  • Whether it currently has any faults

Information we need for registering your appliance(s)

To register your appliance(s), we’ll need:

  • Full name
  • Phone number
  • Email address
  • Postcode
  • How many appliances you’ve chosen to insure
  • Appliance type, make and model
  • Month/year of purchase (if you don’t remember the exact month, please put January)

If you have the manufacturer’s instruction booklet, you should find the make and model of your appliance. However, if you’ve misplaced it or no longer have it available, you should still be able to find the information you need to register your appliance. Read our guides below:

How to find out your boiler’s age

You can find out how old your boiler is by visiting the boiler database and filling in the make and model of your boiler. You’ll then see the dates that the manufacture of your model started and finished.

If you’re not sure about the make and model of your boiler, you should be able to find the serial number on a visible sticker and if you pull down the front panel at the bottom of the boiler, there’ll usually be a bar code underneath.

On some older models of boiler, the serial number will usually be either on the inside front panel or on top of the boiler itself. You can then type the serial number into Google to find the make and model of your boiler.

There are a few places you can look to find this information:

  • Fridge/Fridge-Freezer: there should be a plate with the energy rating (rating plate) on the inner wall of the fridge or hidden at the bottom to the left of the salad compartments (accessible with the drawers removed). If not there, you might find it on the outside of the casing or lastly on the back of the fridge itself (be careful if you're moving your appliances).
  • Freezer: you may find the plate on the inside of the freezer compartment or on the sides or back of the appliance.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

The majority of washing machines or tumble dryers have the rating plate behind the door or on the inside of the door. A few manufacturers hide this information behind the kickplate at the base of the machine. Be careful if removing this as they're generally quite thin and may break.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

  • The majority of dishwashers have their model numbers displayed behind the door. Check the top edge of the door and all of the sides.
  • You can also try the base of the dishwasher or the kick-strip under the door at the front. You might need to lower the dishwasher door all the way to be able to see it.
  • Check the back and sides of the dishwasher but if you need to move it, be careful not to rip your flooring.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

  • Most oven model numbers are located on the fram behind the oven door but check the sides of the door and the inside of the hinges.
  • Try behind any other doors, such as the flap at the base of your oven, underneath the main door.
  • Check the back and side panels. You may have to shift your oven to do this, but be careful when moving it.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

The model number is generally found inside the cooker hood or on the side of the cooker hood casing. To check inside, you may have to remove the metal filters.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

Generally, you should be able to find the make and model of your microwave either behind the door or on the back of the machine itself.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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