09 November 2023

Home Emergency Assist win SME Southern Enterprise award

We are delighted to announce that Home Emergency Assist has won a Southern Enterprise Award. This recognition is testament to our commitment in providing reliable home emergency assistance to our valued customers, at an affordable price.

Celebrating excellence in home emergency cover

At Home Emergency Assist, our mission has always been to provide peace of mind to homeowners across the country by offering swift and reliable solutions to various home emergencies. From plumbing and drainage problems, to boiler and central heating breakdowns, electrical faults, and roofing issues, we take pride in our ability to respond quickly and efficiently, ensuring our customers' safety and comfort.

This has not gone unnoticed, as SME News, a leading source of news, features, and information in the UK, has recognised Home Emergency Assist with this award. These SME News awards celebrate business across various sectors that have demonstrated outstanding performance, innovation, and commitment to customer satisfaction.

Why home emergency cover is worth having

Home emergencies can strike at any time, often catching homeowners off guard. Having a reliable home emergency policy in place can make all the difference, saving you time, money, and stress.

  1. Swift response: over 75% of our calls are answered within 20 seconds*. We understand that time is of the essence during a home emergency. Our quick response ensures that help is on the way when you need it most.

  2. Rapid response: we attended within 4 hours for over 75% of reported incidents*. Our commitment to a quick resolution means that our highly skilled engineers and tradespeople are at your doorstep promptly, working to resolve your issue.

  3. First-time fix: our engineers and tradespeople fix 80% of issues in the first visit to your home*. We pride ourselves on our expertise and experience, allowing us to identify and resolve the majority of problems within a single visit.

  4. Financial peace of mind: we've paid over £318,000 this year* in emergency claims so far. When you have home emergency cover with Home Emergency Assist, you can rest easy knowing that you're financially protected. We're here to provide the necessary assistance and cover the associated costs (including parts and labour), so you don't have to worry about unexpected expenses.

Awards like this drive us

Receiving a Southern Enterprise award serves as both recognition of our performance to date and motivation for the future. We are committed to continuously improving and expanding our services, ensuring that our customers receive the best possible assistance during their times of need.

As our Head of Customer Service, Elliot Goodwood, shares. "I'm incredibly proud that Home Emergency Assist has been given this award. It reflects our team's dedication and hard work in delivering outstanding service to our customers. This award motivates us to keep raising the bar and striving for excellence in everything we do."

We look forward to continuing our mission of providing fast and reliable home emergency assistance to homeowners throughout the UK, as well as cover for over 30 of your most important domestic, and electrical appliances.

*Claims stats based on January - April 2023