Contact Home Emergency Assist

Table of contents

Write to us
Speak to us
Home Emergency Claims
Appliance Claims

Write to us


So that we can help you, please include your policy number or full name and postcode in any correspondence with us.

Sales: sales@homeemergencyassist.com

Services: customerservice@homeemergencyassist.com

Complaints: complaints@homeemergencyassist.com

Ground Floor
4c New Fields Business Park
Stinsford Road
Poole
BH17 0NF


Speak to us


If you would like to get a quote for a new policy:

Call: 0330 094 8301

Monday to Thursday: 9am – 5.30pm

Friday: 9am – 3.30pm

(Closed bank holidays)

If you need to talk to us about an existing policy:

Call: 0330 094 8301

Monday to Thursday: 9am – 5.30pm

Friday: 9am – 3.30pm

(Closed bank holidays)

Please note: the contact centre will be closed between 12.50pm and 1.50pm Monday - Thursday.


Home Emergency Claims


Claims relating to Home Emergency, Plumbing & Drainage, and Boiler & Central Heating cover.

Call: 03330 034 999 (option 1)

Phone lines open: 24 hours a day, 365 days a year.


Appliance Claims


Claims related to home appliance cover.

Online claim submission 24/7

(Online claims will be processed Monday – Friday, 9am – 5pm)

Call: 0330 124 4531

Monday – Friday, 9am – 5pm

(Closed bank holidays)

Please note, claims must be reported within 48 hours of the emergency occurring. Claims reported after this will not be accepted.