If you would like to get a quote for a new policy:
Monday to Thursday: 9am – 6.30pm
Friday: 9am – 3.30pm
(Closed bank holidays)
If you need to talk to us about an existing policy:
Monday to Thursday: 9am – 5.30pm
Friday: 9am – 3.30pm
(Closed bank holidays)
Claims relating to Home Emergency, Plumbing & Drainage, and Boiler cover.
(Online claims will be processed Monday – Sunday, 6am – 11pm)
Phone lines open: 24 hours a day, 365 days a year
So that we can help you, please include your policy number or full name and postcode.
Sales: sales@homeemergencyassist.com
Services: customerservice@homeemergencyassist.com
Complaints: complaints@homeemergencyassist.com
Ground Floor
4c New Fields Business Park
Stinsford Road
Poole
BH17 0NF
Claims related to home appliance cover.
(Online claims will be processed Monday – Friday, 9am – 5pm)
Monday – Friday, 9am – 5pm
(Closed bank holidays)
