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Terms and Conditions

Make sure you’ve read our terms and conditions below:

  1. Introductory pricing for new customers only (defined as those who have not held a Home Emergency or Appliance policy with Home Emergency Assist within the last 24 months).
  2. Based on year 2 renewal price if no claims are made within the policy period.
  3. Available on ‘Enhanced’ and ‘Premium’ Home Emergency and Appliance Cover products only.
  4. Not available on Boiler Service.
  5. We reserve the right to withdraw the offer at any time.
  6. All ‘was’ and ‘from’ prices quoted on website based on £95 excess (Home Emergency) and £50 excess (Appliance Cover). APR not included.

Find cheaper like-for-like home emergency cover elsewhere within 30 days of your purchase with us, and we’ll match the price and refund the difference!

  • Comparable insurance cover elements are:
    – Cover limit
    – Claim limit
    – Excesses
    – Heads of cover (cover type, e.g. Boiler and Heating)
    – Similar significant exclusions
    – Waiting period
  • Does not include negotiated, introductory or special prices from competitors
  • Can be used on both new business and renewals
  • To complete a price match, evidence must be provided to show the cover elements on the cheaper insurance cover are equal to or greater than that provided by Home Emergency Assist.

We’ve partnered up with Heatable, who offer great boilers at great prices, to offer you a fantastic £100 discount when you buy any boiler through the heatable.co.uk website.

  • £100 discount available for all customers who purchase a new boiler through heatable, going through the link on our heatable.co.uk webpage, and use the discount code ‘HOME100’
  • The discount code must be entered into the ‘Got a discount code?’ field on the payment options page and applied for the discount to be deducted from the order
  • Discount applied at point of purchase with heatable.co.uk
  • Offer available for purchases of all boiler packages on the heatable.co.uk website
  • If you cancel your order and paid in full, you will be refunded any money paid less the voucher value
  • If you cancel your order and opted to pay by finance. your finance application will be cancelled and no money will be returned
  • Unless stated, discounts cannot be combined and only one offer can be applied to any order on heatable.co.uk
  • No cash alternative to this offer
  • We reserve the right to withdraw this offer at any time
Get a quote for Complete Home Emergency Cover today!
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Get a quote for Complete Home Emergency Cover today!
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