Documents & Policy Wording

Here you’ll find our standard policy wording for Home Emergency and Appliance covers.

Home Emergency Cover

Please note that all documentation is provided via email when purchased, please contact us if you require paper copies.

These policy documents are applicable to Home Emergency cover that started on or renewed from 1st August 2019.

If you have a Home Emergency policy that started before 1st August 2019 please refer to the policy documents sent to you via email or post at the time of purchase.

If you no longer have access to these documents please contact customer services at or call 0333 00 34 999.

Appliance Cover

When the worst happens, we’re here for you...

Easy to set up policy, friendly advisers who only sell you what you need, policy covers everything I want...very happy with service and have peace of mind knowing if anything goes wrong my boiler and central heating are fully covered for call outs, parts, and labour. Much cheaper than any other company I have had quotes from, and more comprehensive cover too so happy with that.