Your policy documents, terms, and key information - all in one place

Looking for your policy wording, product information document, or terms and conditions? You’ll find all of our key documents here, including home emergency cover, appliance cover, and boiler service terms.

Home emergency

Your policy book will show you the full wording - what’s included, what’s not, and how to claim. The product information document (IPID) is a quick summary of key cover details, for you to read at a glance.

Home emergency policy book

Appliances

Your policy book will show you the full wording - what’s included, what’s not, and how to claim. The product information document (IPID) is a quick summary of key cover details, for you to read at a glance.

Boiler service

  • One-off boiler service: these are if you have not purchased an insurance plan alongside your service.

  • Annual boiler service: these are if you have included an insurance plan with your service.