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Home Emergency Cover
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General Questions
Who are Home Emergency Assist?
How do I set up a policy?
When will my policy begin?
How do I pay for my policy?
How do I change/update my contact details?
How do I switch to Home Emergency Assist?
Do I have to pay an excess if I claim?
Can I get a new copy of my policy documents?
Why can't I open my documents in Firefox?
What happens to my policy at renewal?
Will I get a full refund if I cancel my policy?
How do I cancel, amend or transfer my policy?
Who provides the insurance?
What happens to my insurance if I move?
How do I make a complaint?
What is Insurance Premium Tax (IPT)?
What does Annual Percentage Rate (APR) mean?
How do I renew my policy?
Home Emergency Cover
What is home emergency cover?
What is the definition of an emergency?
What is the definition of a non-emergency (or breakdown)?
What is the difference between home emergency cover and home insurance?
What cover does Home Emergency Assist offer?
Why do I need Home Emergency insurance?
Do I have to pay an excess?
Do your policies include cover for general maintenance?
Do you offer a guarantee on repairs?
I have a problem with my boiler but don't have cover. Can you help?
I currently don't have cover - can you help?
Can I take out home emergency cover as a tenant?
Can my property have home emergency insurance?
Are your contractors fully qualified to carry out the work?
How do I make a claim?
Once I make a claim, when can I expect a tradesman to visit?
What pests are covered?
How do you work out the pricing?
What does the introductory offer mean?
Boiler & Central Heating Cover
What does boiler insurance cover?
Do I have to pay an excess?
Can I claim on the policy immediately?
Can anyone buy boiler insurance?
How do I arrange a boiler service?
What type of boilers do you cover?
What happens if my boiler fails the gas safety boiler inspection?
What is the maximum amount I can claim for my boiler?
What should I do if I smell gas?
What are your response times?
Plumbing & Drainage Cover
Is my home's water supply pipe my responsibility?
Do I have to pay an excess?
Can I claim on this policy immediately?
Do you cover Saniflo toilets?
Do you cover swimming pools?
Appliance Cover
What appliances can I cover?
Can I take out appliance cover as a tenant?
Do I have to pay an excess on my appliance policy?
Do I need proof of purchase or a receipt?
Can I get multi-appliance insurance?
How do I make a claim?
How soon should I report a breakdown?
Is accidental damage included?
Is there a limit per claim?
How is your appliance insurance policy different to a manufacturer's guarantee?
What happens if my product is recalled?
How-to Guides
How to clean a dishwasher
How to clean your washing machine
How do I prepare my boiler for winter?
How would an expert descale my boiler and why?
How do I bleed my radiators?
How do I balance my radiators?
How do I turn off my water supply?
How do I unblock my sink?
How do I unblock my toilet?
How do I thaw a frozen condensate pipe?
How do I unblock my bath or shower?
How do I fix a leaking tap?
How do I repair a blown fuse?
How do I fix a toilet that won't flush?
How do I change a lightbulb?
How do I protect my home from pests?
How do I get my boiler pilot light to ignite?
How do I install a smoke detector?
How do I detect a water leak?
How do I top up my boiler pressure?
How do I test my water pressure?
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