General Questions
- Who are Home Emergency Assist?
- How do I set up a policy?
- When will my policy begin?
- How do I pay for my policy?
- How do I change/update my contact details?
- How do I switch to Home Emergency Assist?
- Do I have to pay an excess if I claim?
- Can I get a new copy of my policy documents?
- Why can't I open my documents in Firefox?
- What happens to my policy at renewal?
- Will I get a full refund if I cancel my policy?
- How do I cancel, amend or transfer my policy?
- Who provides the insurance?
- What happens to my insurance if I move?
- How do I make a complaint?
- What is Insurance Premium Tax (IPT)?
- What does Annual Percentage Rate (APR) mean?
- How do I renew my policy?
Home Emergency Cover
- What is home emergency cover?
- What is the definition of an emergency?
- What is the definition of a non-emergency (or breakdown)?
- What is the difference between home emergency cover and home insurance?
- What cover does Home Emergency Assist offer?
- Why do I need Home Emergency insurance?
- Do I have to pay an excess?
- Do your policies include cover for general maintenance?
- Do you offer a guarantee on repairs?
- I have a problem with my boiler but don't have cover. Can you help?
- I currently don't have cover - can you help?
- Can I take out home emergency cover as a tenant?
- Can my property have home emergency insurance?
- Are your contractors fully qualified to carry out the work?
- How do I make a claim?
- Once I make a claim, when can I expect a tradesman to visit?
- What pests are covered?
- How do you work out the pricing?
- What does the introductory offer mean?
Boiler & Central Heating Cover
- What does boiler insurance cover?
- Do I have to pay an excess?
- Can I claim on the policy immediately?
- Can anyone buy boiler insurance?
- How do I arrange a boiler service?
- What type of boilers do you cover?
- What happens if my boiler fails the gas safety boiler inspection?
- What is the maximum amount I can claim for my boiler?
- What should I do if I smell gas?
- What are your response times?
Plumbing & Drainage Cover
Appliance Cover
- What appliances can I cover?
- Can I take out appliance cover as a tenant?
- Do I have to pay an excess on my appliance policy?
- Do I need proof of purchase or a receipt?
- Can I get multi-appliance insurance?
- How do I make a claim?
- How soon should I report a breakdown?
- Is accidental damage included?
- Is there a limit per claim?
- How is your appliance insurance policy different to a manufacturer's guarantee?
- What happens if my product is recalled?
How-to Guides
- How to clean a dishwasher
- How to clean your washing machine
- How do I prepare my boiler for winter?
- How would an expert descale my boiler and why?
- How do I bleed my radiators?
- How do I balance my radiators?
- How do I turn off my water supply?
- How do I unblock my sink?
- How do I unblock my toilet?
- How do I thaw a frozen condensate pipe?
- How do I unblock my bath or shower?
- How do I fix a leaking tap?
- How do I repair a blown fuse?
- How do I fix a toilet that won't flush?
- How do I change a lightbulb?
- How do I protect my home from pests?
- How do I get my boiler pilot light to ignite?
- How do I install a smoke detector?
- How do I detect a water leak?
- How do I top up my boiler pressure?
- How do I test my water pressure?
Looking For a Quote?
Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority. FRN: 584710.
Home Emergency Assist is a company registered in England, registration number: 08279496. VAT registration number: 315 9487 76. Registered address: Ground Floor, 4c New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF.