Download your policy book and IPID documents
For home emergency policies that were sold or renewed before 03.04.2025
For home emergency policies that were sold or renewed after 03.04.2025
Appliance documents
Boiler service (with home emergency policy)
These boiler service terms and conditions are for customers who also hold a home emergency (boiler, heating, plumbing, drainage) policy with us.
Boiler service terms and conditions
Boiler service (no home emergency policy)
These boiler service terms and conditions are for customers who do not hold any other policy with us and have purchased a one-off boiler service.
Boiler service terms & conditions
Other documents
Change of insurer form
Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority (FRN: 584710). Home Emergency Assist is a company registered in England (08279496). VAT registration number: 315 9487 76. Registered address: Ground Floor, 4C New Fields Business Park, Stinsford Road, Poole, Dorset, BH17 0NF, United Kingdom.