Download your policy book and IPID documents

Standard Home Emergency Documents

Standard Policy Book
Standard Product Information

Enhanced Home Emergency Documents

Enhanced Policy Book
Enhanced Product Information

Premium Home Emergency Documents

Premium Policy Book
Premium Product Information

Please note: if you purchased your policy between 5th September 2022 and 28th February 2023, your underwriter will be Alwyn Insurance Company Ltd, however the details regarding cover in the above policy books are correct, and the change doesn’t affect who you’ll claim with.

Appliance Cover Documents

Appliance Policy Book
Appliance Product Information

About Our Services

About Our Services

General Documents

Boiler Service Terms & Conditions
Change of Insurer Form