When the worst happens, we are here for you.

When you choose us for your boiler and central heating cover, you can expect a professional and helpful service with round-the-clock support from our dedicated claims line.

Unlike some other providers, we’re also fully FCA regulated which means you’re buying an insurance policy from us rather than a maintenance contract. This gives you extra protection and reassurance that we’ll provide you with clear, honest information.

Don’t just take our word for it though – look at our ‘excellent’ Trustpilot reviews.

Home Emergency cover provides protection for a range of unexpected household emergencies including burst pipes, blocked drains, heating system breakdown, drainage problems, electrical wiring, property security, roofing and pests. An approved contractor will attend to and resolve the situation, preventing the possibility of further costly damage to your home.

Learn more about what home emergency cover is at Home Emergency Assist.

Home Emergency insurance is highly recommended to ensure that if your boiler breaks down, you don’t experience heat loss for long periods of time. This insurance is especially important in the winter months when your home requires extra heating.

It also provides you with confidence that you don't have to deal with the disruptions that damaged plumbing and drainage would bring.

Our Home Emergency Cover policies help reduce stress and avoid large repair bills if the worst were to happen.

Depending on the plan you choose (Boiler & Heating, Plumbing & Drainage or Complete), our Enhanced Cover offers you protection in the event of experiencing complete heating/hot water loss or damage to/failure of your plumbing and drainage system.

Our Premium Cover (again depending on the plan you choose) offers you the same protection in the event of complete loss/failure to your boiler and central heating or plumbing and drainage systems along with the additional reassurance that we’ll repair or rectify any leaks within your boiler and central heating system, including radiators and pipes, and replace any leaking pipes. We’ll also clear blockages, repair taps and restore toilet facilities.

Making a claim couldn’t be easier. Find out more about the claims process below.

1. Call our team within 48 hours of the incident occurring (anything after this will not be considered an emergency).

2. We aim to provide 24 hour support to make a repair or provide a replacement.

3. Once the job is done, you’ll sign to confirm you’re happy with the service and we’ll settle the bill (within your cover limits) with the engineer directly.

To find out more about our claims process and how to contact us, visit our dedicated claims page.

Please note, there is a compulsory £60 excess to pay in the following situations:

• Any claim made within the first 90 days of cover

• Any boiler over 10 years of age