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Posted on 25 April 2022

Why You Need Washing Machine Insurance

Not only can your washing machine be expensive to repair or replace if they go wrong, but its inconvenient too!

If your manufacturer’s warranty has run out, you can take out Washing Machine Cover with Home Emergency Assist to ensure you’re not left without your appliance for long periods of time.

What is washing machine insurance?

It’s a type of home appliance cover that covers the cost of engineer call-out charges, repairs, parts or a replacement if your appliance breaks down.

Washing machine insurance can cover the gap between your appliance warranty and your home contents insurance, providing cover if your appliance breaks down due to electrical or mechanical faults. Commonly, home contents insurance will only allow you to claim for accidental damage or theft.

What are the benefits?

Most warranties last for a year (unless you pay for an extended warranty), after which you will no longer benefit from free repairs or replacement, if your appliance breaks down.

With Appliance Insurance, rather than having to organise repairs for yourself, you can ring our dedicated claims line, or fill out the 24/7 online claim form. We’ll then send out a fully qualified engineer from our UK-wide network to fix your washing machine.

If your appliance is under 5 years old and is declared beyond economical repair (it will cost more to repair than to replace), we’ll replace your washing machine.

If your appliance is over 5 years old but under 10 and declared beyond economical repair, we’ll make a contribution towards the cost of a replacement. This contribution depends on the age of the appliance.

Washing machine insurance with Home Emergency Assist

When you take out appliance cover with us, you’ll benefit from:

  • Mechanical breakdown cover
  • Electrical breakdown cover
  • Accidental damage cover
  • Unlimited claims, up to a total value of £2,500 each year
  • Access to a UK-wide network of engineers

You’ll also be able to cover up to 10 of your most important kitchen appliances on one plan. Cover your;

  • Washing machine
  • Tumble dryer
  • Washer/Dryer
  • Fridge-freezer
  • Fridge
  • Freezer
  • Microwave
  • Oven/Cooker
  • Hob
  • Extractor fan/hood
  • Dishwasher
  • Wine cooler

To find out more about our home appliances cover or other types of home care cover plans such as Complete Home Emergency plans, boiler and central heating insurance and plumbing and drainage insurance, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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Posted on 11 April 2022

Register My Appliance Week

Every April, The Association of Manufacturers of Domestic Appliances (AMDEA) run a campaign to encourage people to register their home appliances with the aim of improving ownership data in the event a safety repair is needed.

They’ve created a web portal, offering owners a simple way to register all of the appliances they’ve purchased in the last twelve years. The portal gives you access to the product registration pages of over 60 brands of domestic appliances, including most of the UK’s top selling brands of white goods.

A YouGov survey carried out by AMDEA in December 2018 found that, of 170 million white goods in use in UK homes, less than a third (31%) are registered. This means owners are leaving themselves untraceable if a recall is needed.

In a small number of cases, manufacturers may identify problems with an appliance once you’ve had it for some time. They’ll need to contact you to get the fault corrected as quickly as possible; and in most cases, a quick in-home fix by a qualified technician will remove any risk. It can be difficult for manufacturers to trace customers if the appliance is not registered.

To register your appliance

In order to register your appliance, you’ll need:

  • The brand: you can click on a logo or search for the brand name
  • Model name: this can be a name or number
  • Serial number: this is normally between 10 and 16 digits and is displayed on a plate on the appliance
  • Purchase data: if you don’t remember exactly when you purchased your appliance, the approximate day, month and year will be okay

Appliance Insurance

When you take out Appliance Cover with Home Emergency Assist, we’ll also ask you to register your appliance with us. You can do this over the phone or on our dedicated registration webpage.

Please note, your cover won’t start until 28 days after you’ve registered your appliance(s) with us, so it’s important to do this as soon as possible to ensure you’re covered in the event of a mechanical/electrical breakdown or accidental damage.

You’ll still need to register your appliance with the manufacturer to be alerted to any faults or product recalls. In this case, it wouldn’t be covered under your appliance insurance plan – you’d need to follow the guidelines issued by the product manufacturer.

To find out more about our home appliances cover or other types of home care cover plans such as Complete Home Emergency plans, boiler and central heating insurance and plumbing and drainage insurance, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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Posted on 20 December 2021

Why Home Emergency Insurance & Appliance Cover Should Be Your New Year’s Resolution

According to research by GoCompare, 44% of Britons made a New Year’s resolution at the start of 2021, and perhaps influenced by the Covid pandemic, the top five things people wanted to change related to health, fitness, and seeing friends and family.

Most of us spend the festive season with our family at home, so it’s the perfect time to think about protecting your home and family against unseen home emergencies.

Whatever you’re thinking about choosing for your resolution this year, here’s why you might want to include buying Home Emergency Insurance as one of them

Peace of mind

According to an article by mirror.co.uk, more than 2.8 million workdays are lost due to home emergencies such as broken boilers or burst pipes, which is over half (52%) of UK adults.

By taking out Complete Home Emergency Cover, you’ll have peace of mind all year round that a fully qualified engineer will come out as quickly as possible to help if your boiler breaks down, your heating fails or your pipe bursts. We’ll also provide alternative accommodation in the event that your home becomes inhabitable.

Types of cover available

We allow you to tailor your home emergency insurance to make sure you’re covering the things you care about:

  • Boiler and Central Heating Insurance: we’ll cover you in the event that your boiler stops working and your home is left without heating and/or hot water. Unlike most insurers, we can cover gas, oil and LPG boilers under 15 years old. If you have a gas or LPG boiler, you can also add an annual boiler service
  • Plumbing and Drainage Insurance: this covers you in the event your plumbing and drainage systems fail to an extent that you’re likely to suffer internal flooding or water damage. We’ll also help if you lose access to the only (or all) toilets in your home
  • Complete Home Emergency Insurance: this includes boiler & heating and plumbing & drainage cover and adds cover for electrics, security, pest removal and your roof.

We also offer two levels of insurance, depending on the amount of cover you need for your home and whether or not you’d like to be insured for non-emergencies too.

Enhanced Cover

With our Enhanced Cover package, you’re insured for the most essential home emergency situations as detailed above. You’ll benefit from a cover limit of up to £3,000 a year.

Premium Cover

With our Premium Cover package, you get all the benefits of the Enhanced Cover, plus insurance for non-emergency situations such as dripping taps, repairing, and rectifying leaks within your boiler or central heating system and restoring toilet facilities. You’ll benefit from an unlimited cover limit each year.

Add Appliance Cover

We also offer Appliance Insurance for your important kitchen white goods. Cover up to 10 appliances on one plan, and we’ll cover you against accidental damage as well as mechanical and electrical breakdown. We can cover the following:

*https://press.gocompare.com/news/new-years-resolutions-23-million-resolve-to-make-2021-healthier-and-happier-1

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and central heating insurance, plumbing and drainage insurance and Complete Home Emergency plans, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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Posted on 13 December 2021

Kitchen Tech To Destress Christmas

Christmas may be a time to relax and enjoy time with your family, but it can also be stressful too, juggling dinners, buffets and trying to spend time with your family and friends.

Whatever you’re doing to celebrate, we’ve put together some smart kitchen gadgets that can help you organise your time and spend more of it with the people you love over the festive season.

Smart fridges

If you haven’t written a shopping list, or you’ve got to the supermarket and realised you’ve left it at home, it can be impossible to remember what essentials (and non-essentials!) you need.

Smart fridge-freezers allow you to check the contents of your fridge from your phone, wherever you are. They typically work by taking a picture every time the door is closed, sending them to your mobile phone.

If you’re not ready to buy a new fridge-freezer, don’t worry. You can buy cameras especially designed to fit into your existing fridge that allow you to keep to track of the contents of your fridge, recognise food items and add them to your inventory and even remind you when something’s about to expire.

Self-cleaning ovens

When you’ve been on your feet all day looking after your guests, entertaining the children, and cooking large meals, the last thing you want to do is clean your oven.

This is where a self-cleaning oven comes in; at the end of a long day, simply start a self-clean cycle and allow it to work. The pyrolytic technology will burn away any grease or dirt and leaves a fine ash that you can simply wipe away.

Alexa-controlled microwaves

You can now buy microwaves which work in sync with your Amazon Alexa, meaning you don’t have to stop what you’re doing in order to heat or cook food in your microwave. They also come with scan-to-cook technology which ensures your food will be cooked perfectly every time.

Smart dishwashers

You can load the dishwasher, then sit down and relax, picking the perfect wash cycle on your phone from the comfort of your living room. Smart dishwashers allow you to start the wash cycle, monitor the performance and check the status from anywhere.

A smart dishwasher can also alert you when you’re running low on dishwasher tablets, when a cycle finishes or if the sensors detect a malfunction or leak. You’ll also be able to download different cleaning cycles for special items, such as heavily soiled pots and pans or delicate glassware.

Appliance insurance

Putting cover in place before any of your essential kitchen appliances stop working is vital to making sure you’re insured in the event of an inconvenient breakdown.

By covering up to 10 of your most important white goods on one plan, you’ll have access to a 24/7 claims form, and our UK wide network of engineers who’ll get in touch and book in an appointment at a time convenient for you.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and central heating insurance, plumbing and drainage insurance and Complete Home Emergency plans, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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Posted on 30 August 2021

Change Your Laundry Habits To Save Energy

Over the last year, we’ve been at home more and so our energy use has been on the rise. It’s important, therefore, to try and save energy – and money – where we can.

According to a recent study, the average household in the UK does around 270 wash loads a year and 95% of the energy used by your washing machine is used purely to heat up the water!

We’ve put together some simple tips for you to save money (and the environment) below.

Wash your clothes at 30°

Just by washing your clothes at 30° instead of 40°, you’ll use up to 38% less energy. Not only will you save money on your utility costs but you’ll save energy and therefore help the environment.

Although some materials may need a higher temperature, 30° is the recommended setting for most clothing types (including wool) and if you use the right detergent, can work just as well for other fabrics too.

Fill your washing machine up

Filling up your washing machine helps conserve energy, by limiting your need to do two or three washes instead.

However, it’s important you don’t overload your machine as this will impact the efficiency of the wash and potentially damage your washing machine’s drum. If you can’t place your hand into the top of the machine’s drum, you’ll need to remove some clothing.

Avoid pre-washing where possible

Typically, you’ll use this to tackle stubborn stains, but it can waste litres of hot water each year.

Nowadays however, washing machines and detergents have become advanced enough that pre-wash settings are generally not needed.

Quick wins

  • Washing your clothes at a higher speed spin will allow your clothes to be as dry as possible if you’re planning to use your tumble dryer
  • If you’re planning to buy a new appliance, you can check the product’s energy rating. Anything above a C is considered to be energy-efficient.

General Maintenance

Keeping your washing machine well maintained will help you save money and energy, as well as prolonging the lifespan of your appliance. It will also help to keep your clothes clean and fresh after every wash, as you’ll prevent the build-up of limescale, mould and detergent.

Find out more about keeping your washing machine clean.

 

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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Posted on 26 July 2021

What Appliance Cover Covers You For

Having your vital kitchen appliances break down isn’t only inconvenient. Not only do you have to survive without your washing machine, oven or fridge-freezer, but you have to worry about sourcing a repairman or buying a replacement, so it can be costly too!

Having Appliance Cover in place before a fault develops is important so you know you’ll be covered in the event that your kitchen appliance breaks down.

Appliances you can cover

We can cover a wide range of kitchen appliances all on one plan, and if you insure more than one, you’ll get a multi-product discount too:

  • Freestanding cooker (we can’t cover Aga/Rayburn or other cast-iron range cookers)
  • Cooker, hob or oven
  • Hood/Extractor
  • Microwave oven
  • Dishwasher
  • Fridge/Freezer
  • Refrigerator
  • Freezer
  • Washing machine
  • Tumble dryer
  • Washer/Dryer
  • Wine cooler

What cover you get

We can cover your white goods as long as your appliance is under 10 years old. You’ll get cover against mechanical or electrical breakdown along with accidental damage.

If your appliance were to break down, we’ll typically send a trained engineer as quickly as possible at a mutually convenient time to repair your appliance and, if they’re not able to fix it, replace it.

If your appliance is over 5 years old, but under 10 and is unable to be fixed, we’ll make a contribution towards the cost of replacement. This depends on the specific age of your appliance and will be made with vouchers from a retailer chosen by us.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

Age of your appliance Replacement contribution (%)
Between 5 and 6 40%
Between 6 and 7 30%
Between 7 and 8 20%
Between 8 and 10 10%

How this differs from a warranty or home insurance

You’ll find that your home insurance will typically cover your appliances in the event of theft or damage but are unlikely to cover them if they were to break down.

Most new appliances will come with a manufacturer’s warranty and guarantee you repairs and servicing for the first year. However most mechanical, or electrical problems occur outside of the warranty period.

In this instance, if your appliance breaks down, you’ll need to replace it yourself or pay the manufacturer to repair the item. Both can be expensive and leave you out of pocket.

This is where Appliance Cover comes in by covering you for any mechanical or electrical break downs (along with accidental damage) that occur outside of the warranty period.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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Posted on 22 July 2021

Gas Boiler Services: What We Check

No matter the age of your boiler, it’s important to arrange an annual boiler service to make sure it continues to run as expected.

You may also find that an annual boiler service is needed in order to meet gas safe recommendations. At Home Emergency Assist, you can add a boiler service from just £7.84 a month* to any of our Home Emergency products.

Please note: it’s important that you report any faults with your boiler within 48 hours of discovery. The boiler service will not include any repairs and will not be completed if the boiler is faulty when the engineer arrives.

What is a boiler service?

A boiler service helps to ensure your boiler and central heating system stay running as smoothly and efficiently as possible. Most boiler services take less than an hour, though this does depend on your specific appliance.

The gas boiler service must be carried out by a Gas Safe registered engineer.

Including a boiler service with your Home Emergency Cover can provide peace of mind that your boiler is working as efficiently and safely as possible.

What happens during a boiler service?

Boiler technician completing a boiler service

We service all boilers in accordance with Gas Safe regulations and service procedures may vary depending on the particular appliance. A typical service will include:

  1. Visual assessment
    The engineer will inspect the boiler, clean and adjust components as needed, looking for signs of damage and identifying any signs of problems that are immediately visible.
  2. Controls check
    Your boiler has a number of safety devices and controls which the engineer will test to ensure they’re operating correctly and make sure that the boiler functions are working as expected.
  3. Flue and combustion fan check
    The engineer will check the flue (pipe from your boiler to the outside of your house), making sure that there are no obstructions in the flue terminals and that it’s safely fitted.
  4. Cleaning
    The engineer will remove, inspect and clean the main burner to make sure it’s fit for purpose and has no noticeable damage.
  5. Other checks
    There are lots of things to tick off during a boiler service. These include:
    – Safety device check
    – Gas pressure and heat input verification
    – Operating pressure reset
    – Gas and water seals check
    – Combustion performance test (where possible)
    – Ventilation check
    – Heating controls and energy efficiency
  6. Keep a record
    The engineer will make a record of each test and check they carry out, including a record of the boiler pressure. You’ll then be able to keep this information for future inspections or when a problem occurs.
  7. Ready the boiler for use
    At the end of your boiler service, the engineer will make sure your boiler is working as expected. Any controls or settings that were changed during the service will be changed back or left so that you can easily adjust the settings yourself.

What happens if a fault is identified?

If any maintenance work or faults are identified, we’ll let you know about any remedial work required. It’s your responsibility to make sure any required fixes are completed and to provide evidence of this, if needed.

Our engineer will follow Gas Industry Safe Situation Procedures where safety issues are identified.

Boiler services are usually carried out between April and September but you can read our blog post on when you should get your boiler serviced and our boiler service terms and conditions for more information.

To find out more about our Complete Home Emergency plans, boiler and central heating insurance or other types of home care cover plans, such as plumbing and drainage insurance and home appliances cover, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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Posted on 12 July 2021

Ways To Make Your Fridge Freezer Last Longer

Your fridge and freezer are important kitchen appliances and when it breaks down, it can be costly to repair or replace the unit itself along with the food inside.

Making sure you have cover in place before a problem develops is important, so you know you’re covered in the event of a mechanical or electrical breakdown or against accidental damage.

If you have Appliance Cover with Home Emergency Assist, we can help if one of your registered appliances breaks down, however there are some simple fixes you can do yourself before you call an expert.

Fridge not cold enough

There are a couple of things you can do in the event your fridge isn’t as cold as it should be:

  • Check the doors are closed properly
  • Make sure the door seals are clean and not damaged
  • Check that your thermostat hasn’t been knocked and is still at the right temperature
  • Ensure you haven’t overfilled your fridge

Food has defrosted

As well as making sure you don’t keep the door for any longer than it needs to be, there are some other checks you can do:

  • If the temperature of the room you keep your fridge freezer in is below 10°C, the fridge may not operate and the freezer will defrost
  • It sounds obvious, but make sure the power is still on – if it’s been accidentally disconnected, then your food will start to defrost
  • Make sure the door seals are clean and not damaged and there’s no debris stopping the door from shutting properly

Fridge Freezer is too cold

We know this sounds like a strange problem to have, but while a little bit of water/ice in your fridge is normal, too much is an indication that there’s a problem. This is often down to the door seal needing to be replaced but if that doesn’t solve the issue, it’s a sign there’s something wrong.

There’s a bad smell

Cleaning your fridge regularly will stop bad smells from happening but putting a small dish of bicarbonate of soda will help to absorb any strong smells.

Keeping the door seals clean will also help. You can wipe down the seals on the fridge using kitchen cleaner or soapy water and use an old toothbrush to get into the hard-to-reach areas.

Unusual noises

You may be used to your fridge freezer humming, but if this suddenly stops, along with a loss of the internal light, you may have lost power. Locating the blown fuse and flicking it back on will usually solve the problem, but you’ll need to call your electricity provider if not.

If there’s no hum, but your light’s still on, it may be the sign of a bigger problem. You can try fixing this by turning the thermostat to its coldest setting, defrosting the fridge or turning it off and on again.

When your fridge makes any noises other than humming, it’s a sign that a part may be on its way out.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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Posted on 28 June 2021

Registering Your Boiler And/Or Appliances

When you take out Home Emergency Insurance or Appliance Cover with Home Emergency Assist, it’s important to ensure you’ve registered your boiler and/or kitchen appliances.

You won’t be able to make a claim until they’re registered, so make sure you do this as soon as possible once you’ve taken out a plan.

  • Appliance cover doesn’t start until 28 days after registration
  • Boiler cover doesn’t start until 14 days after registration

 

It’ll only take a few minutes and ensures that your records are up to date in the event of a home emergency or appliance breakdown.

Information we need for registering your boiler

To register your boiler, all we need is your:

  • Full name
  • Policy reference
  • Age of your boiler
  • Boiler make
  • Boiler model
  • Date it was last serviced
  • Fuel type (gas, oil or LPG)
  • Whether it currently has any faults

Information we need for registering your appliance(s)

To register your appliance(s), we’ll need:

  • Full name
  • Phone number
  • Email address
  • Postcode
  • How many appliances you’ve chosen to insure
  • Appliance type, make and model
  • Month/year of purchase (if you don’t remember the exact month, please put January)

If you have the manufacturer’s instruction booklet, you should find the make and model of your appliance. However, if you’ve misplaced it or no longer have it available, you should still be able to find the information you need to register your appliance. Read our guides below:

How to find out your boiler’s age

You can find out how old your boiler is by visiting the boiler database and filling in the make and model of your boiler. You’ll then see the dates that the manufacture of your model started and finished.

If you’re not sure about the make and model of your boiler, you should be able to find the serial number on a visible sticker and if you pull down the front panel at the bottom of the boiler, there’ll usually be a bar code underneath.

On some older models of boiler, the serial number will usually be either on the inside front panel or on top of the boiler itself. You can then type the serial number into Google to find the make and model of your boiler.

There are a few places you can look to find this information:

  • Fridge/Fridge-Freezer: there should be a plate with the energy rating (rating plate) on the inner wall of the fridge or hidden at the bottom to the left of the salad compartments (accessible with the drawers removed). If not there, you might find it on the outside of the casing or lastly on the back of the fridge itself (be careful if you're moving your appliances).
  • Freezer: you may find the plate on the inside of the freezer compartment or on the sides or back of the appliance.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

The majority of washing machines or tumble dryers have the rating plate behind the door or on the inside of the door. A few manufacturers hide this information behind the kickplate at the base of the machine. Be careful if removing this as they're generally quite thin and may break.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

  • The majority of dishwashers have their model numbers displayed behind the door. Check the top edge of the door and all of the sides.
  • You can also try the base of the dishwasher or the kick-strip under the door at the front. You might need to lower the dishwasher door all the way to be able to see it.
  • Check the back and sides of the dishwasher but if you need to move it, be careful not to rip your flooring.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

  • Most oven model numbers are located on the fram behind the oven door but check the sides of the door and the inside of the hinges.
  • Try behind any other doors, such as the flap at the base of your oven, underneath the main door.
  • Check the back and side panels. You may have to shift your oven to do this, but be careful when moving it.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

The model number is generally found inside the cooker hood or on the side of the cooker hood casing. To check inside, you may have to remove the metal filters.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

Generally, you should be able to find the make and model of your microwave either behind the door or on the back of the machine itself.

If you're unable to locate the make and model of your appliance but find the serial number, you can use Google to find the make and model.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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Posted on 14 June 2021

Common Dishwasher Problems & How To Solve Them

From leaks to cold water and noisy dishwashers, we’ve put together a handy guide to diagnose what might be going wrong with your machine.

Having cover in place before a problem develops is important, so you know you’re covered in the event of a mechanical or electrical breakdown or against accidental damage.

If you have Appliance Cover with Home Emergency Assist, we can help if one of your registered appliances breaks down. However, there are some simple checks you can do yourself before you call an expert.

Check for leaks

  • Make sure you’re not overloading on the detergent. Too much will leave a soapy residue in the detergent tray
  • Check that your dishes are stacked properly. Overloading or poor stacking could be the cause of the problem. Make sure you’re not cramming too much in the machine and that all items are in the trays correctly
  • Look around the door seal to check for wear and tear. If so, check your manual to find out the correct part number to order a replacement
  • Make sure the pipes are connected correctly and still in good condition

Not draining

A little water left in the tub is normal, but if there seems to be more than usual, check the following:

  • Check that the drain hose isn’t damaged
  • Make sure your drains aren’t blocked
  • If neither of these solve the problem, you may need a new pump. Check your owner’s manual for information on replacing the pump

Not filling

If you’ve noticed that your plates are coming out dry and dirty, your machine isn’t filling with water:

  • Check under the sink and make sure the hot water valve is open fully
  • If this is the case, check your owner’s manual to see if you can access the water inlet valve. This may be clogged up and need clearing out
  • If you’re still having trouble, you’ll need to call in appliance engineer

Not washing

If your plates are still dirty after a cycle, it may be due to poor loading:

  • Make sure your plates are loaded correctly; if not, they may be blocking each other, meaning that water and detergent won’t reach them
  • You can try adding more detergent, but if this doesn’t help, you may need to call in an appliance engineer

Excessive noise

  • When the machine is cold, look around inside for any hard objects such as stray knives, forks or food debris and remove from the machine
  • Make sure the unit is on an even surface
  • If your machine is making a thumping noise, your water inlet valve may need a replacement

 

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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