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Posted on 10 January 2022

Save 22% In Our January 2022 Sale!

Home Emergency Cover ensures that your home’s most important functions are protected in the event of an unexpected breakdown.

Our cover means that you don’t have to spend large sums of money on repair bills or have the stress of locating your own tradesperson if a breakdown occurs.

Home Emergency insurance helps to provide you with the peace of mind that in the event of an emergency, such as having no heating and/or hot water, you’ll have access to our UK-wide network of fully qualified engineers who are ready to assist you 24 hours a day, 365 days a year.

Save 22% on any of the below Home Emergency Cover plans when you buy before 31.01.2022!

Tailor your plan

We know that our customers are looking for different types of home emergency cover, with different levels of cover, so we offer a range of different packages to meet your needs.

Boiler and Central Heating Cover: this protects you in the event of a complete breakdown or your boiler and/or central heating system. If you upgrade to our Premium plan, we’ll also help with non-emergency situations too, such as repairing leaks within your boiler/central heating system, including your radiators and pipes.

Plumbing and Drainage Cover: we’ll help in the event of damage to or failure of your plumbing and drainage system, where internal flooding or water damage are likely. If you upgrade to Premium, we’ll also help in the event of leaking pipes, clearing blockages and dripping taps too.

Utilities: if you add utilities to your Boiler & Heating Cover or Plumbing & Drainage Cover, we’ll cover you against electricity failures (as long as it’s at least one complete circuit) and repair or replace a section of damaged internal gas supply pipe which is causing a leak. Upgrade to Premium, and we’ll repair or replace any item or system after your supply meter which causes breakdown or failure of the electrical wiring system.

Complete Home Emergency Cover: our most comprehensive cover, Complete Home Emergency Cover includes boiler and heating, plumbing and drainage and utilities along with roofing (missing, broken or loose tiles causing internal water damage), pests (protection against infestations of wasps nests, hornet nests, black/brown nice and/or rats) and access to your home (damage to or failure of an external lock, door or window which renders the home insecure).

We’ll also include overnight accommodation in the event that your home becomes uninhabitable as a result of an emergency covered above and it hasn’t been possible to resolve it.

To find out more about our Complete Home Emergency plans or other types of home care cover plans, such as boiler and central heating insurance and plumbing and drainage insurance, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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Posted on 25 October 2021

Thawing A Frozen Condensate Pipe

Even the most well-maintained boiler will struggle to work properly if the condensate pipe freezes, and as the colder weather draws in, it’s important to know what to do if your boiler stops working.

What is a condensate pipe?

The condensate pipe carries condensation from your boiler to the outside drain. It’s usually made of white or grey plastic and travels from your boiler through the wall and directly outside where your boiler is located.

Red exclamation point icon Common signs the condensate pipe is frozen

  1. Gurgling/bubbling noises coming from the boiler
  2. Your boiler fails to start
  3. A fault code/warning light is on the boiler’s display (this depends on the make/model of your boiler)

Red graphic of a water pipe How to find the frozen portion of the pipe

Your pipe will typically be frozen at the most exposed point. Run your hands along the pipe until you find the section which feels colder than the rest.

Red kettle icon How to thaw the pipe

Pour hot water along the length of the pipe, repeating until its thawed. Don’t use boiling water as this could crack or damage the pipe. If you’re using your kettle to heat the water, leave it to cool for 15 minutes or so (you could also use a hot water bottle or a microwaveable heating pack).

Red Boiler IconReset your boiler

Once you’re happy that the frozen section of your condensate pipe is melted, you can reset your boiler – use your manufacturer’s guidelines if you’re unsure how to do this. You should not find that your boiler works as expected.

How to stop this happening again

Leaving your heating on overnight can help to stop this happening by keeping your pipes warm while the weather’s cold. You could also buy foam pipe insulation to wrap the pipe in; this is available from most DIY stores.

To find out more about our boiler and central heating insurance, plumbing and drainage insurance or other types of home care cover plans, such as Complete Home Emergency plans and home appliances cover, contact our friendly team on 0330 09 48 301. You can even request a call back to discuss your requirements or get a quote online.

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26 December 2019

Why Is My Central Heating So Noisy?

Is your central heating system making odd noises? Making sure you have central heating and boiler cover in place before your system develops these problems is crucial so that you know you’ll be covered in the event of an emergency.

Here’s how to solve your noisy central heating problems:

Hissing due to boiler kettling

If your central heating system is making strange noises, it may be caused by boiler kettling. This, as you’d imagine by the name, sounds like a kettle boiling. This is often caused as a result of the build-up of limescale and hard water inside your boiler’s heat exchanger. When this build-up occurs, this affects the water’s ability to flow freely through the central heating system. As a result, any excess heat is converted into steam, resulting in the kettling sound.

Humming due to a high pump speed

High boiler pump speeds can cause humming sounds. You can manually turn the pump speed down to see if this fixes the noise, which is the most common solution. However, if reducing the pump speed impacts the level of heat emitting from your central heating system, then there could be a more serious problem.

Banging due to overheating pipes

A central heating system with banging pipes is usually caused by overheating. If you notice banging or thudding sounds coming from your central heating system’s pipes, look at your boiler’s thermostat. If you notice your boiler is operating at a temperature that is too high, allow your boiler to cool down by turning it off. Once your boiler has cooled down and you’ve turned it back on, continue to monitor its heat to ensure it doesn’t rise too high again.

Your boiler could be at risk of a potential breakdown if you continue to experience banging pipes as a result of overheating.

To find out more about our  boiler with central heating cover and our other types of home emergency cover, including plumbing and drains and home appliances cover, contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes!

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Posted on 26 June 2019

Caring For Your Boiler This Winter

The festive season is the most wonderful time of the year…when you have a working boiler! A broken boiler at Christmas has the potential to ruin the holiday mood by leaving you in the cold and with your money being dedicated to presents, turkey and Christmas parties, the cost of a boiler breakdown in November and December is something that nobody wants to deal with.

With the UK being hit by freezing temperatures over the winter period, it’s undoubtably the most common time for boiler breakdowns. According to experts, four in ten people across the UK didn’t arrange a boiler service in preparation for winter in 2018*.

Here’re a few top tips for how to look after your boiler and central heating system this Christmas:

Regularly check your boiler

Keeping an eye on your boiler before the freezing temperatures fully set in is a great way to make sure that your boiler is working as it should be. There’s nothing worse than leaving your boiler alone for months and then when you finally need it come wintertime, it’s broken down!

Bleed your radiators

To ensure your radiators are working as they should be, we recommend bleeding your radiators every now and again. If you notice cold spots near the top of your radiators, there is air present that shouldn’t be there. Bleeding your radiators releases this air and gets them working effectively again. Whilst doing this is vital, it can result in a drop of pressure. Make sure your boiler’s pressure is topped up by checking your pressure gauge after bleeding your radiators.

Prevent your pipes from freezing

Dropping temperatures increase the risk of pipes freezing and ultimately bursting, but there are ways to prevent this from happening. Keep your pipes warm by keeping your heating on low when you’re not in the house or allow your heating to come on at intermittent periods. There are also insulation materials available to purchase at DIY stores to prevent your pipes from freezing.

Get home emergency cover

What better way to care for your boiler and central heating system than with home emergency cover? Our central heating system, boiler, plumbing, drainage and utilities cover is here to solve your problems by providing peace of mind with complete protection for boiler breakdowns, heating failure and other home emergencies.

To find out more about our boiler and heating cover packages and or other types of home emergency cover, including plumbing and drains and home appliances cover, contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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