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Posted on 26 July 2021

What Appliance Cover Covers You For

Having your vital kitchen appliances break down isn’t only inconvenient. Not only do you have to survive without your washing machine, oven or fridge-freezer, but you have to worry about sourcing a repairman or buying a replacement, so it can be costly too!

Having Appliance Cover in place before a fault develops is important so you know you’ll be covered in the event that your kitchen appliance breaks down.

Appliances you can cover

We can cover a wide range of kitchen appliances all on one plan, and if you insure more than one, you’ll get a multi-product discount too:

  • Freestanding cooker (we can’t cover Aga/Rayburn or other cast-iron range cookers)
  • Cooker, hob or oven
  • Hood/Extractor
  • Microwave oven
  • Dishwasher
  • Fridge/Freezer
  • Refrigerator
  • Freezer
  • Washing machine
  • Tumble dryer
  • Washer/Dryer
  • Wine cooler

What cover you get

We can cover your white goods as long as your appliance is under 10 years old. You’ll get cover against mechanical or electrical breakdown along with accidental damage.

If your appliance were to break down, we’ll typically send a trained engineer as quickly as possible at a mutually convenient time to repair your appliance and, if they’re not able to fix it, replace it.

If your appliance is over 5 years old, but under 10 and is unable to be fixed, we’ll make a contribution towards the cost of replacement. This depends on the specific age of your appliance and will be made with vouchers from a retailer chosen by us.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

Age of your appliance Replacement contribution (%)
Between 5 and 6 40%
Between 6 and 7 30%
Between 7 and 8 20%
Between 8 and 10 10%

How this differs from a warranty or home insurance

You’ll find that your home insurance will typically cover your appliances in the event of theft or damage but are unlikely to cover them if they were to break down.

Most new appliances will come with a manufacturer’s warranty and guarantee you repairs and servicing for the first year. However most mechanical, or electrical problems occur outside of the warranty period.

In this instance, if your appliance breaks down, you’ll need to replace it yourself or pay the manufacturer to repair the item. Both can be expensive and leave you out of pocket.

This is where Appliance Cover comes in by covering you for any mechanical or electrical break downs (along with accidental damage) that occur outside of the warranty period.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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Posted on 12 July 2021

Ways To Make Your Fridge Freezer Last Longer

Your fridge and freezer are important kitchen appliances and when it breaks down, it can be costly to repair or replace the unit itself along with the food inside.

Making sure you have cover in place before a problem develops is important, so you know you’re covered in the event of a mechanical or electrical breakdown or against accidental damage.

If you have Appliance Cover with Home Emergency Assist, we can help if one of your registered appliances breaks down, however there are some simple fixes you can do yourself before you call an expert.

Fridge not cold enough

There are a couple of things you can do in the event your fridge isn’t as cold as it should be:

  • Check the doors are closed properly
  • Make sure the door seals are clean and not damaged
  • Check that your thermostat hasn’t been knocked and is still at the right temperature
  • Ensure you haven’t overfilled your fridge

Food has defrosted

As well as making sure you don’t keep the door for any longer than it needs to be, there are some other checks you can do:

  • If the temperature of the room you keep your fridge freezer in is below 10°C, the fridge may not operate and the freezer will defrost
  • It sounds obvious, but make sure the power is still on – if it’s been accidentally disconnected, then your food will start to defrost
  • Make sure the door seals are clean and not damaged and there’s no debris stopping the door from shutting properly

Fridge Freezer is too cold

We know this sounds like a strange problem to have, but while a little bit of water/ice in your fridge is normal, too much is an indication that there’s a problem. This is often down to the door seal needing to be replaced but if that doesn’t solve the issue, it’s a sign there’s something wrong.

There’s a bad smell

Cleaning your fridge regularly will stop bad smells from happening but putting a small dish of bicarbonate of soda will help to absorb any strong smells.

Keeping the door seals clean will also help. You can wipe down the seals on the fridge using kitchen cleaner or soapy water and use an old toothbrush to get into the hard-to-reach areas.

Unusual noises

You may be used to your fridge freezer humming, but if this suddenly stops, along with a loss of the internal light, you may have lost power. Locating the blown fuse and flicking it back on will usually solve the problem, but you’ll need to call your electricity provider if not.

If there’s no hum, but your light’s still on, it may be the sign of a bigger problem. You can try fixing this by turning the thermostat to its coldest setting, defrosting the fridge or turning it off and on again.

When your fridge makes any noises other than humming, it’s a sign that a part may be on its way out.

To find out more about our home appliances cover or other types of home care cover plans, such as boiler and heating insurance, plumbing and drainage insurance and Complete Home Emergency plan contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes.

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Posted on 27 May 2020

Signs That Your Fridge Freezer Is Broken

It’s never good when your fridge stops working, and it’s not just the cost of repairing or replacing the fridge, but the cost of the food you have inside it too, especially with a measure of lockdown still being in place.

Having appliance insurance in place before problems start to develop is a good way of ensuring that your appliance downtime is reduced and that you’re not left with an unexpected expense but here are the most common signs to look out for that it might be time to replace your fridge.

Food going off too quickly

Food going mouldy quickly is a sure sign your fridge is struggling to regulate its temperature, particularly in the warmer months. There are a number of reasons why this right be happening:

  • The thermostat has broken
  • The condenser coils are dusty
  • The motor is working overtime

 

Before you waste any more food, it may be worth calling out an engineer or replacing your appliance.

An expensive energy bill

A sudden rise in your monthly energy bills could be caused by faulty kitchen appliances; especially when you know your day to day usage hasn’t changed.

Fridge-freezers are the worst offenders for this as they’re on 24/7 unlike your washing machine or dishwasher.

Too cold

While a little bit of water or ice in your fridge is perfectly normal, too much ice is a indication that there’s a problem. This is often due to the door seal needing to be replaced but if that doesn’t solve the problem, it’s a sure sign something’s wrong.

Strange noises

You’re probably used to your fridge humming but if it suddenly stops, accompanied with the loss of the internal light, it probably means you’ve lost power. Locating the blown fuse and flicking it back on will usually solve this problem but you may need to call your electricity provider if not.

If the hum disappears but the light stays on, this might be the sign of a bigger problem. You can try fixing it by turning the thermostat to its coldest setting (this may help to jump start it again), defrosting the fridge or turning it off and on again.

If your fridge makes any noises other than humming, this is a sure sign that something is loose or a part is on its way out.

To find out more about how our home appliances cover can help you solve your problems along with our other types of home emergency cover, including boiler and central heating, and plumbing and drainage insurance, contact our friendly team on 0330 09 48 301. You can also request a call back to discuss your requirements or get a free quote online in minutes!

While social distancing guidelines are still in place, we are making every effort to keep both you and our engineers as safe as possible and to prevent the spread of coronavirus. This includes the use of PPE (personal protection equipment), frequent handwashing and you won’t be asked to sign anything. You can find out more about what to expect from an engineer visit on our Covid-19 FAQ page.

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