FAQ's

• What is home appliance insurance and cover?

  Home appliance insurance and cover at Home Emergency Assist promises protection for a wide range of home appliances. We offer washing machine, fridge freezer and tumble dryer insurance and more!

  Please note, we can’t cover appliances over 10 years old and proof of purchase may be required.

• Why is home appliance cover important?

  We think it’s worth considering home appliance cover as it ensures that you can live your day-to-day life without the worry of an unfortunate breakdown and a (potentially) huge bill to replace them. With our household and kitchen appliance cover, appliances such as washing machines, fridge freezers and dishwashers remain completely protected.

• Is there a discount for covering more than one appliance?

  Yes, our policy does offer a discount for covering more than one appliance.

  If you buy one appliance, you’ll pay from £4.99 a month*. If you purchase cover for two or more appliances, the cost per item will decrease to be from £3.99 per month*.

  *Price excludes APR and is based on £50 excess.

• Why choose Home Emergency Assist for appliance cover?

  Our home appliance insurance at Home Emergency Assist covers a wide range of kitchen appliances, meaning we offer maximum security and flexibility. Our claim lines are open Monday – Friday, 9am – 5pm. You can even request a free home appliance cover quote instantly, followed by a smooth and simple policy set up. We can even provide dedicated customer service when setting up your home appliance cover, giving you peace of mind that your policy is suited to your needs.

• How do I make a claim?

  Making a claim couldn’t be easier. Find out more about the claims process below.

  1. Call our team as soon as reasonably possible to report the incident
  2. Our engineer will attend as quickly as possible, within normal working hours (9am – 5pm Monday to Friday, excluding Bank Holidays)
  3. Once the job is done, you’ll sign to confirm you’re happy with the service and we’ll settle the bill (within your cover limits) with the engineer directly.

  To find out more about our claims process, visit our dedicated claims page.

  Please note, there is a compulsory £50 excess on all claims made within the first 90 days of the policy start date. This is in addition to any voluntary excess selected.

  There is also a mandatory excess of £50 which applies to all claims made on appliances over 6 years old. This is in addition to any voluntary excess selected.

Important Documents