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Home Emergency Assist are a specialist provider of home emergency and appliance insurance. We’re an alternative to HomeServe and British Gas amongst others in the home emergency market and our head office is based down on the sunny south coast in Poole.

Please note:

• We use several underwriters for our Home Emergency Cover. Your underwriter will be confirmed in your policy documentation. This will either be:
  - Royal Sun Alliance Insurance Ltd
  - Alwyn Insurance Company Ltd

  - Financial & Legal Insurance Company Ltd

• If you have Appliance cover, your policy is underwritten by Novus Underwriting Limited on behalf of Helvetia Schweizerische Versicherungsgesellschaft in Liechtenstein AG.

Your policy is arranged by and administered by Home Emergency Assist.  Home Emergency Assist is an Appointed Representative of Insure Group Limited which is authorised and regulated by the Financial Conduct Authority ref: 584710.

Home Emergency Cover

Your cover will commence on the day we process your application but claims cannot be made in the first 14 days of cover.

Please note, if you have boiler cover (or have a boiler service) you will not be able to make a claim or book a service until 14 days after the boiler is registered.

Register your boiler.

Appliance Cover

Claims under Appliance cover cannot be made within the first 28 days. This helps to prevent claims being made for pre-existing problems which in turn helps us to keep our prices lower. We can then pass these savings on to you, our customers.

Please note, you will not be able to make a claim until 28 days after the appliance(s) is registered.

Register your appliance(s).