0330 094 8301

How to make a claim

All the numbers you'll need if you want to make a claim on your Home Emergency Cover or Appliance Insurance.

Easy – Quick – Efficient

The whole point of taking out any insurance cover is to know that should the situation arise, you can make a claim with ease, and your situation will be resolved as quickly and efficiently as possible.

With Home Emergency Assist, that’s exactly the experience we aim to give you.

Please note that all claims must be reported within 48 hours of the emergency occuring. Claims reported after this will not be accepted.

Important: if you can smell gas, immediately call the National Gas Emergency Helpline on 0800 111 999 to report a suspected gas leak, and follow these guidelines to keep you and your family safe.


Home Emergency Claims

Claims relating to Home Emergency, Plumbing & Drainage, and Boiler cover.

Policies administered by UK General Insurance:

Call: 0330 124 4532

Policies administered by Legal Insurance Management Ltd:

Call: 0330 0948 650

24 hours a day, 365 days a year

Appliance Claims

Claims related to home appliance cover.

Online claim submission 24/7

Call: 0330 124 4531

Phone: Mon-Fri 9am to 5pm (Closed Bank Holidays)