How to make a claim

Easy – Quick – Efficient

The whole point of taking out any insurance cover is to know that should the situation arise, you can make a claim with ease, and your situation will be resolved as quickly and efficiently as possible.

With Home Emergency Assist, that’s exactly the experience we aim to give you.

Please note that all claims must be reported within 48 hours of the emergency occuring. Claims reported after this will not be accepted.

Important: if you can smell gas, immediately call the National Gas Emergency Helpline on 0800 111 999 to report a suspected gas leak, and follow these guidelines to keep you and your family safe.