Home Emergency Assist Services and your personal data
This is our privacy notice, and it explains your statutory rights and how we collect and use your personal data. It describes the processing activities that are carried out by Home Emergency Assist in relation to the Services we provide, the purposes for which these activities are performed and the legal basis that Home Emergency Assist relies upon for these processing activities.
This policy may be updated at any time to ensure that it is always accurate. All changes we make will be reflected on this page and any significant changes will be communicated to you directly.
If you have any questions about this policy or your rights under it, please contact:
Ground Floor,
Arena Business Centre,
Holyrood Close,
Poole,
Dorset,
BH17 7FJ
Full Policy
What will we collect?
We collect certain personal information from you, which is any information which might identify you.
The information we collect includes:
Contact data: your name, address, telephone numbers, email address and date of birth
Payment information: your debit/credit card or account number and sort code
Technical data: your IP (Internet Protocol) address. We track technical data by using cookies (see our cookie policy for more information).
Usage data: how you use our services and website.
Marketing and communications data: in the methods you have given consent to.
Special categories of data health and financial vulnerability data, if applicable - this allows us to provide a suitable service, where we have your explicit consent to do so.
It is important that the personal data we hold about you is up to date so please let us know if your personal data changes at any time.
We may also use aggregated data. All data of this type is anonymised and does not reveal your identity. This is used to improve our operations and ensure we are providing you with the best service possible.
Have a question?
If you wish to discuss your rights or raise a formal complaint, please contact customer services on: 0333 00 34 999.
If you are not satisfied with our response or believe we are processing your personal data otherwise in accordance with the law, you can complain to the Information Commissioner's Office (ICO) via their website https://ico.org.uk/concerns or by calling 030 123 1113.
