It gives you added peace of mind that in the event of an emergency, you can in one phone call to Home Emergency Assist have access to an extensive network of professionally qualified tradesmen who are ready to assist you 24 hours a day, 365 days a year, resolving the emergency situation and preventing any further damage to your home.

Learn more about why home emergency cover is worth it.

We cover wasps' nests, hornets' nests, rats and/or mice.

Home insurance generally does not cover mechanical or electrical faults and breakdowns. Your home insurance usually covers the damage caused by a home emergency, but does not necessarily cover the repair of the emergency itself. Check your existing home insurance policy to see if you have any elements of emergency cover included.

A non-emergency (or breakdown) is a sudden and unforeseen malfunction which results in the unit or system no longer working or operating correctly.

Non-emergencies would include repairing dripping taps, replacement of leaking pipes and thermostats/temperature timings.

This is only available with our 'Premium' home emergency insurance packages.

An emergency is classed as a sudden or unforeseen event which, if not dealt with quickly would:

• Render the home unsafe or insecure

• Damage or cause further damage to the home

• Cause personal risk to you

• Cause a health and safety risk to others

Emergencies would include the complete loss of heating and/or hot water or failure of your plumbing and drainage system.

Home emergency cover provides protection for a range of unexpected household emergencies including burst pipes, blocked drains, heating system breakdown, drainage problems, electrical wiring, property security, roofing and pests. An approved contractor will attend to and resolve the situation, preventing the possibility of further costly damage to your home.

Learn more about what home emergency cover is at Home Emergency Assist.

When you purchase home emergency or appliance cover from us, you may pay an introductory price. So, if your home emergency or appliance price has changed recently, it may be because your introductory price and any associated discounts no longer apply.

Your renewal price will reflect the risk and cost of covering your boiler, central heating, plumbing, drainage or appliances etc, but we’ll try to make sure you don’t see a big price increase in one go. Instead, we’ll try to spread any price rise over a few years.

For more information on what can affect the price of your policy, visit our Pricing Explained page.

We offer cover for a range of home emergencies and services including: plumbing and drainage insurance, boiler and central heating cover, gas and electrical supply cover, home security cover including pest infestation, and boiler servicing.

We can also cover over 30 different appliances against mechanical and electrical breakdown as well as accidental damage.

Discover more about what home emergency cover includes at Home Emergency Assist.

Our UK-based claims team answer 90% of calls within 20 seconds and fix up to 99% of emergencies during the first call-out (this does depend on the specialism).

Typically, an engineer is deployed within 4 hours (on average) of your phone call and 70% of all jobs are booked whilst you’re on hold, taking less than 15 minutes on average from the start of the first call.

The home emergency claim line is open 24/7 365 days a year to ensure a dedicated emergency service should you need us.

Although we can’t cover you for pre-existing faults with our home emergency cover, if you speak to us today, we can put you in contact with our network of fully qualified engineers to help resolve your problems on a ‘pay on use’ basis. This means you’d be responsible for all costs involved.

After your issue has been resolved, if you then choose to take out home emergency cover for future breakdowns, we’d be happy to help.

Yes, if you are a homeowner. We offer a variety of packages – take a look through our website to see which one would be right for you, or if you prefer you can tailor a package to your individual needs. Call us on 0333 00 32 999 to discuss the options. We are open 9am to 5.30pm Monday to Thursday and 9am to 3.30pm on Friday. Please note that cover does not extend to pre-existing faults or conditions.

Find out more about how home emergency cover can protect your home.

Your home emergency cover price depends on a variety of factors. We’ve put together a helpful ‘pricing explained’ guide so you can see the criteria your quote is based on.

Making a home emergency claim couldn’t be easier. Find out more about the claims process below.

1. Call our team within 48 hours of the incident occurring (anything after this will not be considered an emergency).

2. We aim to provide 24 hour support to make a repair or provide a replacement.

3. Once the job is done, you’ll sign to confirm you’re happy with the service and we’ll settle the bill (within your cover limits) with the engineer directly.

To find out more about our claims process and how to contact us, visit our dedicated claims page.

Please note, there is a compulsory £60 excess to pay in the following situations:

• Any claim made within the first 90 days of cover

• Any boiler over 10 years of age

No, this type of policy does not cover the general maintenance of your home.

Yes, where a permanent repair is completed, we'll guarantee the work for 12 months from the date of the claim.

Yes, if the property (flat or house) is your main permanent place of residence and is owned and occupied by you and your family as a private residence.

We cannot cover properties in the following circumstances:

• It's used for commercial reasons

• The property is rented/used as a bedsit or multiple occupancy

• It's unoccupied for a period of more than 60 consecutive days

• It's a park home or mobile home (whether owned or rented)

No, our home emergency cover is only available to homeowners so as a tenant you don’t qualify for this policy. We’re also unable to cover social or housing association tenants. If you’re a council tenant, repairs are dealt with by the council. If you purchased your home in conjunction with a Housing Association, you’re eligible to apply for this cover, however we recommend that you check your responsibilities for the property first with your Housing Association.

Need extra support? We can help.

We offer additional support for people who are in vulnerable or difficult situations. This may be due to a disability or illness or simply because you're going through a difficult time. You can register if:

• you are over 80

• you have a disability or long-term illness

• you rely on certain medical equipment in your home

• you have children younger than 5 at home

• you're recovering from hospital treatment

We'll make a note of what you've told us on your record - with your permission - so that we can support you in the most appropriate way.

Yes, absolutely! We only work with fully accredited tradesmen. All tradesmen are carefully vetted and have to supply us with copies of their public liability certificates. We also validate their trade qualifications and all tradesmen that work with us agree to work towards attaining our high service standards.

Based on a three bed semi-detached property with 10 radiators (the average in the UK), with a boiler aged 8-9 years old, you will pay:

* Refers to excess payable at point of claim.

^All packages include a boiler service. Prices correct as at 10.03.2025.

Switching your home emergency and/or appliance cover to us couldn’t be simpler. Call us on 0333 00 32 999 and we can set up your cover straight away or you can get a quick quote online - it only takes 5 minutes. We will also provide you with a change of insurer form for you to send to your existing provider, making it easy to cancel your existing arrangement and move over to us.